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Tuesday, January 19, 2016

The bottleneck is always at the top of the bottle

If you are a leader of your business how self-aware are you of how you impact others and are performing?


I have seen many business leaders, myself included, quite by accident become out of touch with their clients and staff although they do not mean to be.


The fact is the larger your company becomes you end up dealing with different sets of issues and have department heads reporting to you. There simply is not enough time and bandwidth to get into the nitty gritty of most issues so you gradually end up less exposed and your historical reference points change. You don't even realise it is happening. Your own self-assessment becomes skewed and you are not leading the best way you can.


One way I have fund effective to minimise this happening to me is by using daily huddles. At Depth Industries we roll at 8.38am with the whole team for about 5 minutes every single day. For team members outside of the office when the huddle is on we use Google Hangouts so we can all be in. This way I am connecting with all team members even briefly and get a good barometer for the business and our teamwork.


We also do a client and sales focused huddle every morning at 9.05am so all team members can be aware of our service objectives or any issues arising we can hopefully swiftly deal with.


The other crucial thing is to create an atmosphere where you stay approachable and conflict amongst yourself and team is welcomed. Now I don't mean you go around picking fights and deliberately causing drama. What I mean is that everyone has no fear or hesitation to call each other out on their performance and where necessary, engage in "productive" conflict and robust debates on issues that gain a better outcome for the business. 


Keep it really real and the client and therefore the company will be the winner.


The bottleneck will always be at the top of the bottle but things will flow more easily.


All for now
+Brad Skelton 

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