bradskelton.com theshippingbloke.com

Sunday, August 3, 2014

New economy rule: You are only as good as your last job

In a commoditised, internet enabled, global economy where competition abounds, loyalty is evaporating fast and brands matter less.

The consumers mindset has changed as they know the power in any transaction rests primarily with them, the buyer, and no longer the seller. Via a smartphone it is easier than ever before for them to go somewhere else, price check and short list another supplier to ultimately satisfy their needs.

This reality is causing business loyalty to fast become "old school" and buyers are typically unforgiving because now they can afford to be. Therefore the value a modern buyer attaches to a long business relationship with years of good service they may have received is diminishing.

The test now is their last experience with buying from your company so you better make it good for them. If you don't your buyer will not only be gone but worse still their experience in dealing with you can end up in online reviews and damage your business reputation further.

That it is why these days, you are only as good as your last job.

All for now,

+Brad Skelton

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